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FAQ'S

Expedite An Order:

 

Do you have a deadline to meet and need your items fast?


We make every effort to ship orders out in a timely fashion, often the same day you place your order, but some items aren’t stocked in our local warehouse, so they will have longer lead times.  Sometimes, you just need your products fast.  We understand that emergencies come up and we’re here to help you.  Simply call us with your order to obtain faster delivery.

We are able to send most in stock items via Next Day Air shipping services provided you cover the increased shipping cost.  Many out of stock or non-stock items can be sent just as quickly, though there may be an additional fee for rush delivery from our vendors.  Once you contact us, we will do everything we can to get your items shipped out in time to meet your deadline.

Please be aware that any item needing to be certified by our Test Lab (rubber goods) must be processed through the lab before we can ship to you.  Our standard turnaround time for tested items is 10 business days.  If you need your tested items sooner, you may be charged a rush service fee, since we will have to rearrange the orders already queued so we can ship your order faster.

We are proud to be your safety supply company and want to do everything we can to deliver your products when you need them.

Customer Service

Call:  (800) 438-6013

Customer Service Hours:

Regular Business Hours:
    Customer Service: Monday through Friday 8:00 AM - 5:00 PM E.S.T.
    Sales Counter: Monday through Friday 8:00 AM - 5:00 PM E.S.T.

American Safety Utility Corporation's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Contact us at customerservice@americansafety.com or call 1-800-438-6013.

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